Thank you for choosing www.natiaxlako.com. Each item is custom-made with care, which means your order is crafted especially for you. Please read the following delivery terms before placing your order.
Processing & Shipping Time
- All orders are custom made.
- Please allow 5–7 working days for production before shipping.
- Shipping times depend on your location and selected shipping method.
Important Notice
- PLEASE NOTE: Each order is made individually and specifically for you.
- Orders cannot be canceled or returned once placed, due to the custom nature of our products.
- Future orders of the same item may slightly vary in color, as each piece is uniquely created.
- We highly recommend placing all desired items in a single order to ensure color and material consistency.
Damaged or Defective Items
We take great care in preparing and packaging each order. However, if your order arrives damaged or defective, we offer the following solutions:
- You may choose a full refund
- We will send a replacement item at no additional cost.
To process your claim, please contact us within 3 days of delivery and include:
- A description of the issue
- Clear photos of the damaged item(s)
For future questions don't hesitate to contact us. If you are interested of custom made or any other info please contact us at info@natiaxlako.com